How long will it take to receive my order?
The average delivery time for domestic orders is anywhere from 5-8 business days. Once your order has been carefully packaged you will receive an email with an automated tracking number, that number will be updated once the USPS picks your order up from our warehouse.
I chose "Priority 2-Day Shipping" does that mean I'll get my prints the day after tomorrow?
Priority 2-Day Shipping means that it should take two business days for the USPS to deliver your order, but only after they first pick up the order from our warehouse. In our experience, an order typically takes 5-8 business days from the time the order is placed to when it's delivered.
My order is a gift and I need it right away, can you help?
If you're in a rush to get your order, just send us an email at shipping (at) spoke-art (dot) com and we'll do whatever we can to be of assistance!
How long do International orders take?
International orders that are shipped via First Class mail can take anywhere from 2-6 weeks before they are delivered. If you choose Priority Mail during checkout then your item will arrive sooner.
How much does it cost to ship Internationally?
Every international order is different, however our online shop will automatically calculate your shipping costs during the checkout process (but before you finalize the payment.)
My shipping address is incorrect, help!
As long as we haven't shipped your order out yet you should be okay, so don't fret! Shoot us an email at shipping (at) spoke-art (dot) com and we'll get this sorted!
Do you offer insurance on packages?
We do not automatically add insurance to a package but are happy to do so upon request. Simply email us at shipping (at) spoke-art (dot) com after your order is placed to learn more.
What is your policy if an item is lost in transit?
If an item has been lost by the carrier en route to you, and if the shipping information you originally provided is correct, we will attempt a replacement or a refund. However, we cannot be held responsible for a package once an item has been marked as delivered or after a delivery attempt has been made. Due to the unique nature of the items we sell replacements are rarely possible, because of this we highly encourage you to have your orders shipped only to secure locations.
Do you offer local pickups at your SF, LA, or NYC galleries for online orders?
Unfortunately, we store all of our inventory and do all of our shipping out of a warehouse and fulfillment center, not directly from our galleries. As such, we are unable offer local pick up options for online orders. Thanks for your understanding!